To comply with restrictions in level 3, we must conduct contactless pick ups. If you're wanting to pick up an order, please follow these steps:
Step 1: Order online and select Pick Up In Store
Step 2: Wait for email saying the order is ready to collect. This is NOT the order confirmation email that gets sent after you've placed an order. It will be an email that lets you know your order is packed and ready to collect and will link you to this blog to follow the instructions.
Step 3: Drive to Glenfield Mall. Park in the area in the image below. This is accessible via Downing Street. If you are coming from Glenfield Road, this is the entrance before the driveway to the ramp for the Countdown parking. Note, our click and collect service is only active between 10am-1pm currently each week day.
Step 4: Email us when you're leaving home with your approximate arrival time as we have to give a 10-minute warning to Security (email@example.com). Or you can message us on our Facebook Page Messenger. Once you arrive, reply to that email or message stating you have arrived and providing us with your number plate so we can identify your car.
Step 5: Our staff member will come and deliver your parcel. When you see them approaching, please open your boot and they will put it in the boot. Do not open your door as you see our staff approach. Please wait until they have dropped the parcel and walked away to collect your parcel from the boot.